Question 1

What does Xenia Paros Concierge do?

Accepted Answer

We are your on-site representative for hosts & travelers!
Our expertise lies in supporting you in the management of your seasonal rentals by offering a comprehensive range of services designed to simplify your daily life and the one of your tenants. 
Additionally, we can provide year-round maintenance for your property.
In a constant collaboration with local companies, we also offer authentic experiences for travelers.

Question 2

I am a traveller and would like to book an experience with you, how does it work?

Accepted Answer

We would love to host you! 
You can contact us directly on our website using our contact form, by telephone on +30 697 38 38 097 or by e-mail at xeniaparos@gmail.com. 
When we receive your request, we will be responding to you within 24hrs

Question 3

Who is Xenia Paros Concierge for ?

Accepted Answer

Xenia Paros is for property owners or investors who own a residence in Paros and wish to monetize it but are not, or minimally, present to manage it.  We also offer our services to travelers looking for culinary, tourist or wellness experiences.

Question 4

How far in advance do I need to book?

Accepted Answer

You can book your experience from 6 months in advance, and up to 48 hours. Except for special events or groups, we require a minimum of 2 weeks’ notice. 
Earlier though we know the better we can plan accordingly.

Question 5

My property is not on BnB platform; can I still use your services?

Accepted Answer

Certainly! We would be delighted to assist you in creating an account and optimizing your online listing, complete with professional photos. Once the listing is set up, you have full control of your account, and we leave it to you to manage reservations.

Question 6

Does Xenia Paros handle finding tenants and managing my online bookings ?

Accepted Answer

Yes, with our all-inclusive package, we'll take care of everything, from finding a tenants to welcoming your travelers on site.

Question 7

How does our collaboration work in practice ?

Accepted Answer

Following initial contact and with your approval, we administratively validate our collaboration and collect copies of your keys. Subsequently, we provide you with a collaborative calendar to note your reservations. We are thus informed in a timely manner of new arrivals or any cancellations. We then take over on-site: welcoming tenants, managing check-ins/outs, cleaning, and linen management.

Question 8

How long does a concierge contract with your company commit me ?

Accepted Answer

There is no fixed commitment duration. The contract can be terminated at any time with one month's notice.

Question 9

What happens if guests damage or steal my property?

Accepted Answer

To prevent such issues, we strongly advise removing all valuable items during the rental period. If the reservation is made through a booking platform, you may benefit from owner guarantee coverage at no additional cost.
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Question 10

Can my tenants contact you in case of problems during their stay?

Accepted Answer

If you choose the "all-inclusive" package, we will provide an emergency number for your tenants to reach us at any time, day or night, in case of issues. Otherwise, they will need to contact you, and you will have to commission us if our intervention is required.

Question 11

I appreciate what you do. How can I help?

Accepted Answer

We are delighted by your interest! Spread the word through our Facebook or Instagram pages or leave us a review on our Google page HERE (https://g.page/r/CTkIicjxzT9REBM/review)
Your feedback is our most valuable gift and helps us continuously improve.